SVEORA • Customer Care

Shipping & Returns

Our products include modular furniture systems, oversized components and configuration-based items. This guide explains how shipping, delivery inspection, returns and refunds are handled so you can order with confidence.

For large systems, project orders or customized configurations, please contact us before ordering if you need a freight estimate or help confirming dimensions.

ORDER PROCESSING

Made around your configuration

Preparation time depends on product type, selected modules, quantity and stock availability.

SHIPPING

Parcel or freight

Delivery method is selected according to size, weight, destination and order volume.

RETURNS

Approval required

Standard unused items may be eligible for return. Customized and installed products may not be returnable.

Order processing

Processing time varies by product, configuration, quantity and availability. Stocked components may be prepared sooner, while customized, made-to-order or project-based products may require additional production time.

Where applicable, we will provide an estimated production and shipping schedule after the order is confirmed.

Shipping

Delivery methods

Orders may ship by parcel delivery, express service, freight or another suitable logistics method depending on the dimensions and weight of the shipment.

Oversized furniture, large modular systems, remote destinations and commercial projects may require a separate freight quotation.

International orders

Transit times vary by destination, customs clearance, shipping method and local delivery conditions.

Import duties, taxes, customs charges, brokerage fees or other destination-country charges are not included unless specifically stated at checkout or in your quotation.

Important for oversized orders: If the shipping amount shown at checkout does not cover an oversized or special-delivery order, we will contact you before shipment to confirm any additional freight cost. We will not add an additional freight charge without notifying you.

When your order arrives

Please inspect the shipment as soon as possible. If the outer packaging shows visible damage, photograph the package before opening it.

If an item is damaged, missing or incorrect, contact us promptly and include:

  • Your order number
  • Photos of the outer packaging and shipping labels
  • Clear photos of the damaged, missing or incorrect component
  • A short description of the issue

Depending on the situation, we may arrange replacement parts, replacement components, repair support, a partial refund, a replacement product or another appropriate solution.

Returns

Because many SVEORA products are modular, oversized, customized or made according to a selected configuration, return eligibility depends on the specific product and order.

Unused standard products may be eligible for return after approval. To be considered, returned goods should be unused, unassembled, undamaged, in resalable condition and complete with original packaging, hardware, accessories and documentation.

Please contact us before sending any return. Returns sent without prior authorization may not be accepted.

Items that may not be returnable

  • Customized or made-to-order products
  • Special colors, finishes or dimensions
  • Personalized products
  • Commercial or project-specific manufactured items
  • Products that have been assembled or installed
  • Products damaged after delivery
  • Clearance or final-sale products
  • Items altered or modified after receipt

Return shipping & refunds

Unless the return is caused by a confirmed manufacturing defect, shipping error or damage attributable to us, the customer is generally responsible for return shipping costs. Furniture and modular systems can be large and heavy, so return freight costs may be significant.

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Original shipping charges, return freight, customs charges and other logistics expenses may be non-refundable unless the issue resulted from our error.

Changes & cancellations

If you need to change or cancel an order, contact us as soon as possible. Once production, customization, material preparation or shipment has started, changes or cancellations may no longer be possible or may involve additional costs.

Installation responsibility

Please confirm that the installation location and wall construction are suitable for the selected system. Different wall materials may require different anchors, fasteners or professional installation methods.

Damage caused by improper installation, unsuitable wall conditions, unauthorized modification or incorrect assembly is not considered a manufacturing defect.

Need help before ordering?

If you are unsure about dimensions, configuration, freight or installation requirements, contact us before placing your order.

Email: sveora@usmmd.com

This policy is intended to explain our store procedures and does not limit any mandatory consumer rights that may apply under local law.